Legal
Complaints
How to raise a complaint about UK Financial Law and how it will be handled.
Draft pending legal review. This document has been prepared operationally and has not been approved by a solicitor. Final wording requires separate legal review.
How to complain
Complaints should be sent to debt@uk-financial-law.co.uk with the UKFL case reference, if any, and a clear description of the issue.
How we handle complaints
A complaint is recorded against the relevant case and is reviewed by a person, not by automation. Where a complaint concerns the substance of the claim, routine recovery correspondence is paused while the complaint is considered.
We aim to acknowledge complaints within five working days and to provide a substantive response within twenty working days.
UK Financial Law is a trading name of Retail ABC Ltd. We provide commercial debt recovery and claims-management services. We are not a firm of solicitors or enforcement agents.